I’ve been hearing this question more and more lately: “What exactly is a digital service?” And I think it’s time to clarify, because the answer is important to everything we do in government.
Topics Related to Governance
Government websites are entering a new era. For years, websites were built primarily for people. Today, they are read by both people and AI. Search engines, AI chatbots, and other digital tools increasingly become the first stop when someone has a question about a government service.