Services

Services

Your web presence is integral to your communication strategy. We are here to support your State of North Carolina website, whether you use Digital Commons or another platform. Explore our full catalog of services to see how we can help you communicate with your audience.

Accessibility Support

Request support in digital accessibility compliance and best practices, including testing, consultations, training, education, and usability guidance. Support includes:

  • Consultation: Consultations on implementing Web Content Accessibility Guidelines (WCAG) and usability best practices.
  • Testing: Comprehensive evaluations of websites, applications, digital services, and documents.
  • Training and Education: Training sessions and educational presentations for developers, designers, content editors, and stakeholders.

 

Accessibility Resources

Browse our self-help reference materials or submit a request for support.

AI Chatbot

This AI chatbot request item is designed for new and existing customers who would like to deploy an AI Chatbot or need support for an existing AI Chatbot. An AI Chatbot may be deployed on a single page or multiple pages of a website.

AI Chatbot Support

Digital Commons Website Support

New customers can request a new Digital Commons website. Web Managers can get help with an existing Digital Commons website. Support includes:

  • Add a Web Manager
  • Broken Item/Bug
  • Website Design Help
  • Seeking New Website
  • Webform/Views Help
  • Website Analytics
  • Update Logo or Color Palette
  • Other

Websites on Digital Commons

Browse our self-help reference materials or submit a request for support.

DubBot Website Quality and Accessibility Monitoring

State of North Carolina public-facing websites can be monitored using the platform software, DubBot. It helps agencies improve their online presence by auditing websites for quality assurance, branding and style, accessibility and compliance, SEO, privacy, etc. More details of this service can be found on the NCDIT IT Services website. Get assistance with: 

  • Adding a new website to DubBot
  • Creating an agency DubBot administrator
  • Creating reports and dashboards
  • Training
  • Other

Website Quality Monitoring

Browse our self-help reference materials or submit a request for support.

Google Website Analytics Support

Request support with setting up Google Analytics to track and report public-facing website traffic, user behavior, and engagement metrics. Support Includes:

  • Analytics Setup and Configuration: Assistance with setting up and configuring Google Analytics tools.
  • Custom Dashboards and Reports: Creation of custom dashboards and automated reports to visualize key metrics with Data Studio.
  • User Behavior Analysis: Detailed analysis of user behavior to identify trends and opportunities for improvement.
  • Training and Support: Training sessions and ongoing support for using analytics tools and interpreting data.

Analytics Support

Browse our self-help reference materials or submit a request for support.

Strategy and Usability Services

Request assistance for Digital Strategy and Usability Services to support government agencies in providing clear, accessible, and citizen-focused digital experiences on their websites.
Support includes:

  • Content Strategy: Reviewing existing content for relevance and effectiveness, and developing new content to meet user needs
  • Assessment and Analysis: Comprehensive evaluation of current digital assets and strategies to identify strengths and areas for improvement.
  • Strategic Roadmap: Development of a detailed roadmap for digital transformation, including actionable steps and milestones.
  • User Research and Personas: Conducting research to understand user needs and creating detailed personas to guide design decisions.
  • Journey Mapping: Mapping user journeys to identify pain points and opportunities for improvement.
  • Prototyping and Testing: Developing and testing prototypes to refine user experiences.

Digital Strategy

Browse our self-help reference materials or submit a request for support.

Web Application Firewall (WAF) Service

Request our Web Application Firewall service to protect State assets from would-be attack vectors on infrastructure. All Digital Commons websites are protected by this service. State government application owners (such as non-Digital Commons websites or applications exposed to the wider internet) who want to employ the protections of an enterprise-grade WAF for their application should request this service.

Features

  • Provides a scalable, easily-implemented set of core protections from common attacks, including SQL injection, cross-site scripting and distributed denial-of-service. 
  • Protections are managed and routinely updated at the enterprise level to enable additional protections from the latest exploits. It is not designed to defend against all types of attacks.
  • Includes powerful real-time traffic monitoring tools to identify the kinds of traffic being blocked and where it comes from.

Firewall Support

Browse our self-help reference materials or submit a request for support.