Services
Services
Your web presence is integral to your communication strategy. We are here to support your State of North Carolina website, whether you use Digital Commons or another platform. Explore our full catalog of services to see how we can help you communicate with your audience.
Accessibility Support
Request support in digital accessibility compliance and best practices, including testing, consultations, training, education, and usability guidance. Digital Accessibility support includes:
- Consultation: Consultations on implementing Web Content Accessibility Guidelines (WCAG) and usability best practices.
- Testing: Comprehensive evaluations of websites, applications, digital services, and documents.
- Training and Education: Training sessions and educational presentations for developers, designers, content editors, and stakeholders.
Accessibility Resources
Browse our self-help reference materials or submit a request for support.
AI Chatbot
This AI chatbot request item is designed for new and existing customers who would like to deploy an AI Chatbot or need support for an existing AI Chatbot. An AI Chatbot may be deployed on a single page or multiple pages of a website.
AI Chatbot Support
Digital Commons Website Support
New customers can request a new Digital Commons website. Web Managers can get help with an existing Digital Commons website. Support includes:
- Add a Web Manager
- Broken Item/Bug
- Website Design Help
- Seeking New Website
- Webform/Views Help
- Website Analytics
- Update Logo or Color Palette
- Other
Websites on Digital Commons
Browse our self-help reference materials or submit a request for support.
DubBot Website Quality and Accessibility Monitoring
State of North Carolina public-facing websites can be monitored using the platform software, DubBot. It helps agencies improve their online presence by auditing websites for quality assurance, branding and style, accessibility and compliance, SEO, privacy, etc. More details of this service can be found on the NCDIT IT Services website. Get assistance with:
- Adding a new website to DubBot
- Creating an agency DubBot administrator
- Creating reports and dashboards
- Training
- Other
Website Quality Monitoring
Browse our self-help reference materials or submit a request for support.
Google Website Analytics Support
Request support with setting up Google Analytics to track and report public-facing website traffic, user behavior, and engagement metrics. Support Includes:
- Analytics Setup and Configuration: Assistance with setting up and configuring Google Analytics tools.
- Custom Dashboards and Reports: Creation of custom dashboards and automated reports to visualize key metrics with Looker Studio.
- User Behavior Analysis: Detailed analysis of user behavior to identify trends and opportunities for improvement.
- Training and Support: Training sessions and ongoing support for using analytics tools and interpreting data.
Analytics Support
Browse our self-help reference materials or submit a request for support.
Strategy and Usability Services
Request assistance for Digital Strategy and Usability Services to support government agencies in providing clear, accessible, and citizen-focused digital experiences on their websites.
Support includes:
- Content Strategy: Reviewing existing content for relevance and effectiveness, and developing new content to meet user needs
- Assessment and Analysis: Comprehensive evaluation of current digital assets and strategies to identify strengths and areas for improvement.
- Strategic Roadmap: Development of a detailed roadmap for digital transformation, including actionable steps and milestones.
- User Research and Personas: Conducting research to understand user needs and creating detailed personas to guide design decisions.
- Journey Mapping: Mapping user journeys to identify pain points and opportunities for improvement.
- Prototyping and Testing: Developing and testing prototypes to refine user experiences.
Digital Strategy
Browse our self-help reference materials or submit a request for support.