Topics Related to Accessibility

I’ve been hearing this question more and more lately: “What exactly is a digital service?” And I think it’s time to clarify, because the answer is important to everything we do in government.

Government websites are entering a new era. For years, websites were built primarily for people. Today, they are read by both people and AI. Search engines, AI chatbots, and other digital tools increasingly become the first stop when someone has a question about a government service.

You know what your web page looks like. But what does it sound like?

A screen reader lets you listen to the text of your web page.

A screen reader is assistive technology software that provides a way for a person who is blind or has low vision to read and interact with the web. If your web content doesn't work well with a screen reader, then a person with a vision disability can't use your content.

As you work toward accessibility compliance for Title II ADA, you'll quickly discover just how many documents you've published to your site.

A public website shouldn't be a document repository. Ask yourself: 

As AI reshapes how people find and interact with information online, one thing remains constant — content is still in the driver’s seat.
For state government, where accurate and trustworthy information directly impacts public services, content quality is not just a best practice — it’s a public responsibility. No matter how advanced the technology becomes, the quality, clarity, and accessibility of your website content determine whether AI tools deliver accurate and trustworthy answers.