Since websites are the primary communication channel for state agencies, they are accountable to the public to deliver clear information about state services, agency operations, leadership, and decision-making processes.
Our user community requested the ability to add links to images in CKEditor 5, and we listened! Last sprint, DC-38, we changed a setting to allow users to link images. Unfortunately, this change also allowed the link tool to add bad markup that is inaccessible.
Fast growing North Carolina population expects high-quality digital services from the state, with a focus on enhanced customer experience. "Find it on the website", "Fill out this form online", "Complete the online training", "Download our app” … and many other common interactions with state services illustrate our new reality and the imperative for digital-first public interactions. These interactions reflect the evolving requirements for modern and efficient state services.