FAQs about the NC Disaster Recovery Portal
This guidance is for Disaster Resource Content Managers from State of North Carolina agencies or departments who need to publish disaster recovery information to the NC Disaster Recovery Portal.
Get Help on the NC Disaster Recovery Portal
You found instructions for State employees- what you really want is the NC Disaster Recovery Portal. You don't have to create a portal account, but you can receive updates if you do.
The NC Disaster Recovery Portal is a single, centralized place where North Carolina residents affected by disasters can engage with State agencies, find resources, and receive real‑time information.
The portal was created per Section 2F of The Disaster Recovery Act of 2025, Part II.
The NC Disaster Recovery Portal is a team effort. State agencies contribute in different ways.
The portal is housed on NC.gov, which is managed by the NCDIT Digital Services team. Some content can be pushed from agency websites to the portal, while other content must be created manually on the portal.
When content must be created manually, staff from other agencies- like the Department of Emergency Management- are authorized on NC.gov to add resources to the NC Disaster Recovery Portal. Agencies "own" the content they publish on the portal.
The Disaster Resource Content Manager role is a set of user permissions that can work only with disaster-related content. This role and its related content types are found only on the NC.gov website. This user role allows staff from other agencies to contribute disaster recovery resources to the portal, without impacting other areas of the NC.gov website governed by Digital Services.
Agencies should select experienced users who are confident in the Web Manager role on their website to serve as Disaster Resource Content Managers on the portal.
On NC.gov, a Disaster Resource Content Manager can create:
On your agency website, any user with permission to create a Press Release can tag it with the Disaster Recovery taxonomy term. When published, the press release is pushed to the portal and displays as a Disaster Update. Please communicate with your agency web team that the Disaster Recovery taxonomy term should be used appropriately with care so as not to clutter the portal with irrelevant content.
If you are a Disaster Resource Content Manager and you have a question that is not addressed here or in the tutorials for the NC Disaster Recovery Portal, submit your question using the webform below. When we have an answer for your question, we will add it to the FAQs page.
Note: This form is for general questions only. If you are a content creator with specific or urgent questions related to providing online content through Digital Commons, request support from NCDIT Digital Solutions.
This page was last modified on 08/10/2026